Returns and Refunds Policy

Returns and Refunds Policy

Thank you for shopping at My Melts.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 45 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 45 days
  • The product is in its original packaging- The product isn’t used or damaged- You have the receipt or proof of purchase
    Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By email: refund@mymelts.com.mt

Send the product with its original packing and the receipt or proof of purchase, to:

Customers need to contact us for returning address.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from My Melts.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: refund@mymelts.com.mt
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